Our delivery options may vary. View what's currently available at checkout.
If you place your order over a weekend or on an U.S. public holiday it will be processed and sent out over the following business days (Monday – Fridays).
Please note: Shipping times are a guideline and subject to change. You may experience slightly longer delivery times during peak periods (Sales or Campaigns), due to wild weather, or due to other USPS or DHL, UPS delivery issues that are unforeseen or unavoidable events beyond DAPALMA ARTIST's reasonable control. Online orders are processed and shipped from New York, USA and so we follow any New York and USA Public Holidays.
All orders placed within the USA are shipped by United States Postal Service - USPS. This is a tracked service and requires a signature on delivery.
All shipping costs are calculated at the checkout based on the weight of the order and location of delivery.
International orders can choose USPS or International Courier Service.
USPS – All shipping costs are calculated at the checkout based on the weight of the order and location of delivery.
International Courier Service – $90 flat rate for print only orders and $150 flat rate for all other product orders (this will be the only shipping option available for customers located in the United Arab Emirates, South Africa, Kenya and Saudi Arabia, please email shop@dapalmaartist.com to discuss your shipping options).
For delivery to countries outside of the USA, your order may be subjected to import taxes, duties, or tariffs upon delivery. Any additional taxes or duties applied by customs at the destination country are the responsibility of the delivery recipient. DAPALMA ARTIST has no control over how these local fees are calculated or assigned. DAPALMA ARTIST is not liable for any additional costs that may be incurred after the item has been shipped.
Please note in accordance with the USA export regulations we are required to declare the exact value of all items and identify the order as dutiable “merchandise” and are prohibited by law from identifying an order as a “gift” for export purposes.
Your local customs office will be able to assist you with any further information regarding taxes, duties and customs.
Once your order has been processed and is on its way to you, you will receive a confirmation email with a tracking number and the link to the USPS website.
For international customers, you can get more detailed tracking information by copying your tracking number into your local postal services website for.
We hope that you will be delighted with your DAPALMA ARTIST purchase. In the unlikely event where the goods received fall under any of the below categories, you are welcome to request a return or exchange 30 days from receiving your order:
To be eligible for an exchange or return:
Where a product is damaged through misuse, accident or abnormal use, the USA Consumer Law may not apply, and DAPALMA ARTIST may choose not to provide a refund, exchange or repair (if applicable).
HOW DO I REQUEST AN EXCHANGE OR REFUND?
HOW WILL I RECEIVE MY REFUND?
You can choose to receive your refund either as store credit or back to the original payment method.
You will receive a refund of all applicable taxes and duties when returning your purchase, although the local customs fee is non-refundable.
Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
HOW LONG WILL MY RETURN TAKE?
For returns via post within the USA
Products typically take 2 to 7 business days to reach our warehouse. You will be able to track the delivery of your return via USPS tracking number supplied when you book your return. Once our warehouse receives your return, it will be processed within 4 to 7 business days. Your bank may take a further 3 to 5 days to clear the funds back into your account.
For returns via post outside the USA
Our customer service team will be able to provide further information at store@dapalmaartist.com
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